Returns and refund policy

🏷️ GlobalProducts Int. Returns Policy

1. General Conditions

At GlobalProducts Int., we are committed to customer satisfaction and the quality of our sportswear. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions outlined below.

2. Return Period

  • The customer has 15 calendar days from the date of delivery to request a return or exchange.

  • After this period, it will not be possible to process refunds for any reason.

3. Requirements for Accepting a Return

For a return to be valid, the product must:

  • It must be in its original condition , unused, unwashed, and with all its labels and packaging intact.

  • It must not have any stains, tears, odors, alterations or damage of any kind.

  • Include proof of purchase (ticket, invoice or order number).

Note: For hygiene reasons, returns are not accepted for sports underwear, swimwear or socks .

4. Accepted Reasons for Return

  • Incorrect size or improper fit (subject to size availability).

  • Error in the product received (color, model or size different from the one requested).

  • Verifiable factory defect.

Returns are not accepted for damage caused by misuse, improper washing, or normal wear and tear of the product.

5. Return Process

  1. Send a request to ventasml323@gmail.com or to the number 5612788855 , indicating:

    • Order number

    • Full name

    • Reason for return

    • Product photographs (in case of defect or error)

  2. Our team will respond within [48-72 hours] with instructions and shipping guide (if applicable).

  3. Once the product has been received and reviewed, we will notify you by email if the return or exchange was approved.

6. Refunds

  • If the return is approved, the refund will be processed within [5 to 10 business days] , through the same payment method used for the purchase.

  • In case of exchanges, the new product will be sent at no additional cost (only on the first return) .

Shipping costs will be borne by the customer, except in the case of returns due to shipping errors or manufacturing defects.

7. Exceptions

Product returns will not be accepted:

  • On sale, clearance or customized (with names, numbers, logos, etc.).

  • Damaged by misuse or improper handling.

8. Contact

For any questions or clarifications regarding our returns policy, you can contact us at:
📧 [ salesml323@gmail.com ]
📞 [5612788855]